This website is owned and operated by Switchfly as a contractual service to InterContinental Hotels Group (IHG®) for the members of the IHG® Rewards Club program to use in redeeming IHG® Rewards Club points, or a combination of points and currency, for flights. Personal data collected on this website is also shared with Connexions Loyalty Travel Solutions, LLC (Connexions) to purchase air travel and provide post-booking support.
This website can only be accessed with a valid login as a IHG® Rewards Club member at www.IHGRewardsclub.com or other IHG brand hotel websites. The IHG® Rewards Club program membership and its benefits are offered at the sole discretion of Six Continents Hotels, Inc. and its subsidiaries and affiliates that are members of the InterContinental Hotels Group.
What information we collect from you
When you make a booking, we ask for the basics - including your name, email address, phone number and mailing address, as well as your credit card information and billing address, if required. This information is shared with Connexions so that they can purchase your tickets and provide you with post-booking support. This information is not used for any other purpose besides servicing your purchase with us.
For all Flights Anywhere visitors we collect information such as IP addresses, browser type, domain names, access times, duration of visit, referring URL, platform, new/repeat information, time stamp and exit page information. This data is gathered primarily for statistical purposes so that we may analyze trends and performances over time. IHG uses third-party service providers to help us gather and analyze information about Members using this Site. These service providers are contractually restricted from using your information in any manner, other than in helping us to provide you with the products and services available on our Site.
How your information is used
The data we gather is used to process your booking, notify you of your booked travel itineraries, contact you if problems arise (e.g., your flight is changed or cancelled by the airline) and, if you have selected to receive them, send you marketing messages. All data is saved in a secure environment.
How your information is protected
Switchfly maintains data handling and storage practices and procedures that are designed to ensure the integrity and confidentiality of customer information. When you book a reservation, you are doing so in a safe and secure environment. Credit card information is transmitted online using industry standard security measures including secure socket layer encryption (SSL). Current Internet security methods and technologies are used to prevent unauthorized access, maintain data accuracy and ensure correct use of information. These safeguards are expressly implemented for the purpose of protecting your information.
When we may share your information
From time to time, Switchfly may share general statistical information about our Site and visitors - such as number of visitors, aggregate and non-personally-identifiable demographic data, number and type of goods and services booked, etc. - with our partners. However, we do not reveal your name, address or other personal data for anything other than the use for which it was originally intended.
Switchfly may disclose information about you to others if we have a good-faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property, or safety of Switchfly or others. This includes, but is not limited to, customer fraud, technical malfunctions, or abuse of our network or systems. We also may provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business. Except as otherwise stated above, Switchfly will not disclose your personal information with any third party without your consent.
Switchfly is not responsible for information collection and privacy practices of third-party sites that are accessed via links from the Site.
Change in Service Provider
In the event that IHG decides to use a different service provider for this website other than Switchfly, IHG does have contractual ownership of all IHG Rewards Club member personal data collected on this website. If a transfer to a new provider occurs, your personal information will be subject to the same protection as it was prior to the transfer
Children are not eligible to use our services and we ask that minors (anyone under the age of 18) not submit any personal information to us. Switchfly does not knowingly collect personal information from anyone under the age of 18 or permit them to use our Site.
International Users - Applicable Law